1 reviews | Active since Dec 2015
Unfairly Treated
Hi<br> <br> My name is Phillistus, and I have been a loyal customer for MTN without giving them a problem. I requested them to cancel my contract which they agreed that they will do that wiithin 3 days. I called and confirm if they did cancel the contract, they said yes they did and even gave me ref no. But suprisingly on the last the of the month they debited my money, I called again and asked why and they apologise and said they will reverse it. they never did and I went to the bank and reverse the money as I needed it. Now I'm receiving some irritating SMS's that I'm owing them. I'm not owing you anything please vanish me with settlement letter and credit report. I very dissapointed with MTN I'm even porting to another network.
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now perused your account and see that 2 of your 3 numbers were migrated to prepaid and a credit of R169.01 was allocated to the account for the late cancellation/prepaid migration.
We see that your data number ending with 0016 is still in contract until the 17th of September 2016. There will be an early termination fee before the line can also be cancelled/migrated to prepaid.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now perused your account and see that 2 of your 3 numbers were migrated to prepaid and a credit of R169.01 was allocated to the account for the late cancellation/prepaid migration.
We see that your data number ending with 0016 is still in contract until the 17th of September 2016. There will be an early termination fee before the line can also be cancelled/migrated to prepaid.
Regards
Tim
MTN Complaints Management Team: REQ:***