sN
sifison N
1 reviews | Active since Dec 2011
30 Oct 2015, 09:55
Unfairly rejecting a claim rejecting
My Phone was ****** from my car by way of a Jamming device, My Claim was rejected based on the fact that there was no forced entry. It is bad enough that my privacy was invaded and my possessions were taken from my car. I thought i had comfort in the fact that i was insured<br> <br> <br> I am not being valued as a customer if they use little loop holes to avoid paying out for my Cell phone. i currently have 2 contracts with MTN. this is very dissapointing
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Oct 2015, 11:20Hello sifisonkosi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
As per our telephonic conversation, I have forwarded your letter of dispute for further investigation and you will contacted back as soon as there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
As per our telephonic conversation, I have forwarded your letter of dispute for further investigation and you will contacted back as soon as there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply30 Oct 2015, 11:20
Official
Hello sifisonkosi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
As per our telephonic conversation, I have forwarded your letter of dispute for further investigation and you will contacted back as soon as there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
As per our telephonic conversation, I have forwarded your letter of dispute for further investigation and you will contacted back as soon as there is feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***