UNFAIRLY LISTED ON ITC without my knowledge

I had a contract with MTN back in 20113 and the contract I was expiring 2014. <br> The contract had reached it's maturity and I had made arrangements that it should be closed and I won't be renewing it or doing an upgrade. The account was indeed closed from the best of my knowledge only to discover this year that I have been handed over for none payment. I have however raised by concerns with the debt collectors and they advised there's nothing they can do about it. So I paid the full about and requested that my name be removed from ICT. The debt collectors sent all the proofs of payments to MTN but still I have not been assisted. I tried sending MTN customer care an email with all my grievances and still no reply. I sent my complain on social media and they rep**** that they're looking into the matter but ever since then I have not been updated. this is now dragging for another month come end of October. Mtn are unreachable and their customer service is very bad. They hace handed several people over without their consent and I have proof of other individuals that have been victimized by MTN this way. When they offer you contracts they are fast but not closing contracts. Unfair!!