VR
Venolea R
1 reviews | Active since Feb 2015
27 Feb 2015, 13:50
unfairly listed at the credit beaurau
I was contacted by summer mobile in June/July 2014 regarding a cellphone contract which I took in good faith.I cancelled the contract 4 days later and was told everything was sorted.Just to find in October2014 ,whilst applying for a home loan,that mtn blacklisted me with a judgement against my name.since then I have been in contact with summer mobile who on their turn was incontact with mtn'legal department.up to date I have handed over to Norton and associates who have been threatening me wirh court summonses none the less.Im mrs Ve Rusten,***,tel.no.***.would you please help me to clear my name and get a solution to this problem Im in please.Thank you very much.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 Mar 2015, 09:49Hello venolea,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Mar 2015, 09:49
Official
Hello venolea,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
