Unfairly cancelled Services

<p>Every month, my MTN direct debit goes off without a hitch. I have never missed a payment and they have never had to wait for money. However, almost every month, my services get suspended!!!</p> <p> </p> <p>I then have to go up to the MTN shop, who cannot help me, but phone customer services and stick me on the phone with them. I cannot phone customer services myself, as ALL my services are suspended. Then the operator chaecks the system, and says: "oops, sorry, it doesn't look like your payment has been captured, but i can see that the payment was successful"!!! They then reactivate my services. Every time I ask them if there is not something we can do to avoid this from happening next month, and every time i get told no, we'll just have to wait and see. After almost a year of this happening, I am sick and tired of it! I use my phone for business and cannot afford to loose all services for an entire day or two. </p> <p> </p> <p>It seems that the only option left for me is to cancel my contract and take my business elsewhere!</p>