aK
atif K
1 reviews | Active since Feb 2014
24 Feb 2015, 15:45
unfairly billed and its 3 months querey not yetres
I got mtn contract ***, in december I was over billed I loged a querey sevral time with mtn but they send me an email that everything is fine , but nobody explains me why I was charged so much and they dont explains you at all,my ref no, is ***, my second querey is I was charged agin over billed in jan and I open a querey and ref no, ***, ***, ***, this is for Jan 2015, my request is please comunicate with me on my cell, *** so I understand what ever questions I have, thanks
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 11:10Hello atif khan1,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply10 Mar 2015, 11:10
Official
Hello atif khan1,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***