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mary M
1 reviews | Active since Dec 2017
02 Jan 2019, 12:22
Unfairly billed
Someone has increased my usage limit and my bill was above 1000 in both November and December I have been following this up but no one is helping me. My bill indicated that I got extra data which I didn’t receive at all.
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MTN South Africa's replyOfficial
04 Jan 2019, 06:00Good day Mary,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your usage limit was not increased. The limit failed to load. I have since sent a request through to our billing department for a credit request. You will be notified once it is resolved.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your usage limit was not increased. The limit failed to load. I have since sent a request through to our billing department for a credit request. You will be notified once it is resolved.
Kind regards,
Ishie.
Complaints Management Team.
MTN South Africa's reply04 Jan 2019, 06:00
Official
Good day Mary,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your usage limit was not increased. The limit failed to load. I have since sent a request through to our billing department for a credit request. You will be notified once it is resolved.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your usage limit was not increased. The limit failed to load. I have since sent a request through to our billing department for a credit request. You will be notified once it is resolved.
Kind regards,
Ishie.
Complaints Management Team.