UNFAIR TREATMENT TO CLIENTS BY MTN CLIENT SERVICES

I took a router contract with MTN, and they stopped debiting the monthly subscriptions and I decimally failed to get hold of them because every time when the agent answered the phone and after giving them my details they hung up, till I gave up and eventually I had adverse report on Burro and was handed over to collector agent whom I have made a settlement with them on the 29/10/2024. I was instructed to call MTN to update my Burro but still failed to get hold of the legal department to assist with my request. I called numerous accusation I attempted to call and will be transferred and hold for over an hour. I then send an email with the proof of paid up letter and the request to update my Burro record, till to date, I have not received any respond/feedback and my details not updated. I liked the services BUT NOW I am very very sad and just want them to assist for the very last time then I am done this MTN. For this complain I am reachable on my email: ***