Unfair Treatment - Tariff Change
Hi On friday (29 August 2025) I was contacted by your Sales Department to offer me a Sim-Only Contract and I was hesitating on taking that SimOnly contract as I do not have a device to use in order to connect that New Simcard. On Recorded Line: I told the consultant that I won't take that contract and He gave me another option of using my current MTN simcard and I told him that it is not a problem to use my current number ***) but it must not affect my current tariff plan as I always buy VOICE MINUTES every week (600 min - R 100) and I normally take that Airtime from my EXTRATIME and pay it by the END of the month (this is on record and retrievable - Check my history). He said it wont affect my tariff I will continue as per usual I then agreed to take that contract. Within 30 minutes everything was all setup I then checked my Balance and All my Balances were all gone (Old Tariff) and I tried to borrow airtime from my EXTRATIME and system refused and said I must atleast use current plan for 30 days, I then bought R200 Airtime and tried to convert it to MINUTES and still failed to convert it. I contacted MTN Client Service to Cancel this new contract and they gave me this number *** to call and at my own cost - I spoke to them and they told me that it will take 3 - 5 working days. To make long story short - I am using my cellphone to contact my Clients and I do a lot of calls using that number I therefore feel that I was Unfairly treated by your Representative and I lost my benefits because of this transaction, I also have a financial loss on buying airtime to Complain and also to make alternative plan to connect to my clients.I made it clear to him that I want to keep my current benefits (check telephone records) Solution: I want my Tariff plan back and to be in a state where it was before taking this contractand I want my money back as I had to spend money out of my pocket to rectify their doings Money Spent to buy Airtime is R510 and I want it in Cash not airtime Failure to Solve this issue and to compensate me will result in this matter escalated to (CGSO and ICASA) to intervene and cost may rise due to other financial losses. Thank You