Unfair treatment by MTNSA consultants

Last night, 14/02/2024 I bought R40 airtime around 17h16, then turned it into 1 day 5gb. When I tried to use the internet, I received an sms stating that my data has been depleted. I quickly called 135 customer call center and explained my situation. The consultant told me she's working from home and her system hasn't updated i should call after 30 minutes which I did. Mind you I had a job interview from an overseas company at 18h30. When I called the lady said the system still hasn't updated and I should try call again today 15/02/2024 at 08h00am. I had to make other arrangements to be able to do my interview which was an inconvenience.

At 8h00 am 15/02/2024, I called again and spoke to a consultant by the name of Sisanda, am mentioning her name because she was so rude to me and even hanged up the phone while I was still talking to her. I explained to her my situation and reasons for my call, she says her system shows that I used all the 5gb in 30 minutes on WhatsApp. I explained to her further that I didn't use the data at all but she rudely responded in IsiXhosa telling me that I used it its finished she can't assist me. I asked her to rather put me through to her manager maybe He/She might assist. She responded by saying her manager only comes in at 11h00 am. As I was about to ask how is that possible that I finished data on WhatsApp in 30 minutes she hanged up the phone.

I called again and another consultant answered, I explained my story and how rude her colleague was to me. She checked her system and confirmed that I did buy R40 airtime and transferred it into 1 day 5gb data. She further confirmed that on the system it shows I didn't utilize the data and there were no background app that used it. She asked that I stay on the line while she escalate the matter. She came back on the line and ask that I call around 12h00 pm and my data will be transferred back to me.

At 12h00 I called the 1st consultant, she said her system has an error, 2nd consultant said the same thing, 3rd put me on hold then hanged up, 4th transferred me to the wrong department and the 5th ask that I call after 30 minutes because she has system error. I have been calling and repeating the same story over and over again with no assistance.

Can MTNSA management intervine and assist me in returning my data.