1 reviews | Active since Jan 2017
Unfair treatment by MTN
<p>Watch out for MTN - once you query items on your account that you are not happy with they ignore the query and simply suspend your account. MTN suspended my account for 3 months after I launched several queries regarding my account which I have had for the last +- 14 years. Eventually MTN handed me over and blacklisted me unfairly which has a ripple effect on not only me personally but on my business as well. What is worst is that MTN can blacklist you as a customer but you as a customer are not allowed to contact the "Legal Dept" - they will contact you which they dont do. How unfair is this. People, rather dont complain about ******* items on your account as MTN DO NOT respond to that - they just go ahead and blacklist you.</p>
Good day Laura,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have sent an urgent request to the Legal department for them to please urgently contact you on the 072***37 number you have provided and assist further with your Legal account dispute.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Good day Laura,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have sent an urgent request to the Legal department for them to please urgently contact you on the 072***37 number you have provided and assist further with your Legal account dispute.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***