: Unfair treatment and no assistance regarding cancelation from MTN

It is with big dismay, regret, and big disappointment that I need to send this email to your offices. As a consumer I have been loyal and are loyal to all my service/credit/financial providers.

Yet we have the big MTN that does not take their customers into consideration.

I do not appreciate the fact that I need to on a continuous basis deal with you guys when I have requested cancellation in advance as per my contract stipulation.

My cellphone contract came to an end, and I have well in advance done so yet to my dismay I am still a member of MTN. On the records of my ongoing email correspondence, it will indicate the date and corresponding feedback by your company, yet I have till now not been assisted.

I Called on the 08th of November 2021, spoke to Nhlalenhle Cele, she logged a ticket with their legal department and said that they will call me, never received a call - ticket Ref:***.

Called again on the 22nd of February 2022, spoke to Elijah Selaelo Raphadi. He was very *********** and could not help me. Mid-call he said the system was down and could not access my information, when I asked to speak to his superior, he said he cannot call his superior to the phone because of social distancing, when I asked for the superior's direct line, he said he cannot give it to me. I asked for a reference for the call and he said they don't have references for calls. To this day, I have not received any feedback from MTN

This is ***** and totally unacceptable as far as my consumer rights is reserved.

I am no longer asking but I demand to be assisted and would like to be compensated for all my stress and inconvenience I have encounter.

As a consumer I have equal rights and I believe this was taken from me by MTN. I need to speak to the highest chief within the MTN group as I am going to the media and ensure that MTN understands that they cannot violate my consumer rights the way they have been doing. I will make this be known to the public what they can expect when they enter to any agreement with a client such as MTN. I will not stop till this has been resolve.

This is plain ******ion and day light *******. How long are you going to take money from me?

The attached indicates the incompetency this service provide has as a client and the lack of service it gives to its members.

Hope to urgently hear from you.

Very irritated, frustrated and unhappy customer,