1 reviews | Active since Jul 2009
Unfair treatment and holding funds back
Yet more terrible service Mtn used to offer great service but I guess after 14 years there is a need for change. I prepaid my account in Jan with the intention of upgrading or downgrading in August but for the increase in subs and I must agree it's made me change my mind about mtn this is 4% imagine upgrading and they decide to do this again it puts you way off budget so I called them for a cancellation In November last year I have a written quote of R1521 to pay off my handset. When I called mtn on Monday they quoted me R6500 R5960 just for the handset and the balance was my sub.now that is not possible if my monthly fee is R432.00 the balance works out to R800 odd just for the phone for the remaining of the contract when asked for the ombudsman no I was told to send the complaint to complaints at mtn .this been on Monday and still no response.its clear mtn is aware of the situation and is trying to therefore up the amount to manipulate the client into staying on and forcing them to pay incorrect fees . 1.i want my credit on my account paid to me I requested this on Monday which they confirmed was done money will be in my account in 3 days money is still not there. 2.look at my account and basic maths will allow you to work out a figure if I took an s6 more than 18months ago was paying R429.00 initially and then due to vat increase R432 how do I owe R5960 for the device .I want them to look at the quote I was given in November the R1500 would of dropped further as it's now April I will pay that amount for the device and my subscription to have the contract cancelled As a company you made the decision to put customers through this so please stop making life difficult for them..
Please be advised that a request was logged to our billing admin team ref: *** for the credit to be passed to your bank account within 3 working days.
For you second query, this is the break down for an early termination of your contract.
Cell number:***
EARLY TERM FEES + handset
ET FEES:
Handset Value:R4891.61+15% = R5625.35
Unbilled R432.76
Outstanding balance R0.00
Total:R6058.11
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Sizwe Schoeman Complaints Management team
Please be advised that a request was logged to our billing admin team ref: *** for the credit to be passed to your bank account within 3 working days.
For you second query, this is the break down for an early termination of your contract.
Cell number:***
EARLY TERM FEES + handset
ET FEES:
Handset Value:R4891.61+15% = R5625.35
Unbilled R432.76
Outstanding balance R0.00
Total:R6058.11
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
In addition to ref: ***, could you kindly assist us in emailing your proof of payment to *** as it is required urgently.
On the 26 of November 2018, you were quoted R1573.61 and not R1521 as you have stated.
Warm Regards Sizwe Schoeman Complaints Management team
Thank you for your post.
In addition to ref: ***, could you kindly assist us in emailing your proof of payment to *** as it is required urgently.
On the 26 of November 2018, you were quoted R1573.61 and not R1521 as you have stated.
Warm Regards Sizwe Schoeman Complaints Management team