unfair treatment

Complain

Good day

To whom it may concern

I write this letter with auteur disappointment. I have been misled by one of your agents in whom I spoke to telephonically on the 09 February on or about 13h31. I called the call center on 9th day of February, to complain that my debit order has not gone thru and what is it that I can do to make a payment for my cell phone s22 samsung galaxy insurance premium, I was informed by the agent not to worry as my debit order will be debited twice the following month, I must say I spoke to a very rude gentlemen who couldn’t wait to get me of the phone. In march I see that my debit order for my phone did not go of and it is at this point that I become worried, I called your call centre on the 05th day of march, the call centre was closed, I then called on the 6th of March early in the morning at 8h31 in which I spoke to one of your agents who said she will investigate the matter and that I needed to call back later, as she is escalating the matter. Later that day I called and the agent I spoke to said they are still awaiting feedback from finance. I called again on the 8th around 16h44 in which one of your agent placed me on hold for over 12 minutes and then hanged up the phone on me, after holding for so long. I called again on the 9th of march in which I received the most shocking news from the agent, whom informed me that my device insurance has been cancelled and that was as a result of unsuccessful 2 debit orders, and it is for that reason that my insurance has been cancelled.

Despite the agent having informed me that my debit order will go of twice, I do not know when is my debit order day, and I hardly take into account the debit order days. The service I have received is not nice, despite popular believe, I like to believe that I should have been awarded the opportunity to elect if I want to cancel my insurance. I should have received prior communication before the cancelation, that my premiums are unsuccessful and that my insurance would be cancelled unless I make a payment into my account or contact your accounts department and make arrangements for the debit order to go off. There has been communication from your end. In light of the above I would like you to reinstate my insurance and continue debiting my account as you used to. I was misinformed and also I was never notified for me to remedy the situation.

I look forward in hearing from you and a solution to my problem.

Kind Regards M Snell ***