unfair trading

Good Day,<br> <br> After numerous calls i was told my claim was rejected because i wrote Ipad 2 instead of Ipad 3, which i feel was unfair.<br> <br> I was then told to write a letter confirming my mistake, i did that but never received feedback.<br> <br> If the serial number that i provided was correct why was i not told that it's an Ipad 3 and not 2.<br> <br> I feel that this is very unfair.<br> <br> And now that you are on strike what should i do? pay premiums like nothing happened?