KvdW
Karien van der Westhuizen

1 reviews | Active since Jan 2015

21 Jul 2015, 13:32

Unfair suspension, general bad service

My service has been suspended unfairly. It is a business phone.<br> <br> A few days ago I got an SMS saying I am in arrears with my MTN account. I tried calling the 808 number, but got a message saying the call centre is closed. Tried again yesterday and did get through - only to be told that I am R2695.86 in arrears for 90+. The operator could not find out what it is for, but told me my service will not be suspended and that she will request that I be contacted by MTN's legal department to explain what it is. This morning my service was suspended. I cannot get through to the call centre, keep getting the message that it is closed. I am incredibly frustrated and feel unfairly treated by a company I have been with for more than 10 years - and spend tens of thousands of rands with every year. My line is a business line. MTN is a liability. I have repeatedly emailed customer care, legal queries and colections admin - to no avail. This morning I emailed escalations as well as Bridget Bhengu (a person who contacted me the last time I complained on Hello Peter about MTN's shocking service.). No answer. No service. No information.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2015, 12:27
Official
Hello kariencapetown,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

Kindly note that that the amount that is in 90+ days R317.30 and this is what is being added to your current bill to give R2695.86. Also note that the suspension on your line was lifted on 28th July.

Regards
Mary
REQ:***