1 reviews | Active since Jul 2020
Unfair service suspension
Im writting to express a huge dissapointment to MTN as i would like to think that im their loyal customer for over 10years now using the same number and their products.
I have a contract with mtn and i am paying R300 pm, i pay cash every month now for the month of June 2020 they sent me an email that i have missed paying for June whereas i did make a payment on my app on the 30th of june 2020, an amount of R300.
Now the sent me an invoice that i must pay R900 due 02 August and they have suspended my line and service, and i have no other number to use for my operations.
I wrote to customer care with no luck of response, i called their call centre and explained my situation and the agent Phumzile advised that they going to escalate my matter as i sent her my proof of payment to their FNB account.
To date i have not received any correspondence fr9m either of them. Please help because i will and can not afford the R900 in this pandemic
Please assist
Thanks for the reply, lets start with Phumzile Surname, it is Masinga under ***
Which i emailed on the 19th the proof of payment, and also on the 17th i did email your customer care my account statement as proof of payment as mentioned that i paid on the 30th of June, but i do not mind sending it again.
If it helps, your customer care rep**** on the 17th of July with ref number ***.
I shall resend the account statement again as proof of my June payment, it does not make sense however that the balance now succumbs to close to R900 whereas i did pay my monthly installment of June, i have never missed a month in my period with you guys, up until now as i just recently upgraded, but this now is just not on.
Thanks for the reply, lets start with Phumzile Surname, it is Masinga under ***
Which i emailed on the 19th the proof of payment, and also on the 17th i did email your customer care my account statement as proof of payment as mentioned that i paid on the 30th of June, but i do not mind sending it again.
If it helps, your customer care rep**** on the 17th of July with ref number ***.
I shall resend the account statement again as proof of my June payment, it does not make sense however that the balance now succumbs to close to R900 whereas i did pay my monthly installment of June, i have never missed a month in my period with you guys, up until now as i just recently upgraded, but this now is just not on.
Both payments were made on your FNB account
Both payments were made on your FNB account