UNFAIR SERVICE FROM MTN

<p> </p> <p>Last year 2017 september MTN called me for an upgrade of my contract phone,I then went and upgraded. They gave me Sumsung Galaxy A7 phone in september just a few weeks(in October) after the phone started giving me problems, it didnt have signal at all i went and told them(MTN Wonderpark) about the challenge i had with the phone,the two ladies in the store told me to go to Sumsung with the phone and ask them to check the problem, then Sumsung requested that i leave the phone with their technician.one week later they(Sumsung) called me to fetch the phone and said that the phone is fine it doesnt have a problem.when i got home i put in the sim and switched on the phone still the signal didnt show.I then went to MTN again and told them that Sumsung couldn't solve the problem. they requetsed that i leave the phone with the store to be sent for assesment,then they(MTN) called me a week after that i need to come to the store the phone its going to their repair centre,they took the phone to the repair centre then it came back with the signal.again in november another problem started when an app was opened on the phone i couldnt answer calls it was freezing i took it back to them they said they booking it for yet another repairs then two weeks they called me to fetch that its ready. now it started again this saturday(20 May 2017) the screen just went off(black) i cant do or see anything on the phone and its only 9 MNTHS now.my problem is am paying every month for this phone that always gives me problems and needs to be taken back to the store everytime i have to spend money for petrol to go to the store(MTN) at wonderpark to drop and fetch the phone,on top of that i had to buy a spare phone so i can use in the meantime am waiting for the phone to be returned.i asked the store manager to give a new phone but he refused that they cant give me another phone it will have to go for repairs.It seems like they gave me a phone with defaults from the word go because it gave me problems just when i started using it and the time i went for upgrade i was told it was the only one remaining in the store. It was not even one month old when it started this problems and everytime when they sent it to their repairs it looks like they open it and the more they open it something else gets damaged inside.its like the phone will go for repairs everytime and everytime i have to stuck with a phone not working whereas i make sure that i pay everymonth, and it will forever be sent for repairs by the time am finishing this contract it will all be finished.its so unfair to me.</p> <p>can you kindly help please.</p> <p>kind Regards</p>