Unfair over billing incorrect practice

Customer name - Faadil Deedat *** - Cell number in question Customer number BA***

Good day to whom it may concern.

I am querying an issue on my 17 Jan 2021 statement,further more I did not receive a statement as well which is normally sent via email. I'm a long standing mtn contract client and my contract came up for renewal in Jan 2021. Unknown to me and uninformed by mtn as to the repercussion of not renewing my contract immediately I was put onto a month to month contract at the full premium for the data. This meant a data contract that I was paying R299 for a period of 24 months was now billed at R1299 on 15 Feb via debit order for the exact same ammount of data Gb normally received. How can I be billed so much more and still receive the same data. Why was I not informed of this repercussions,obviously had I know I would have renewed immediately. I have since renewed my contract soon as this occurred for a 24 months. Please arrange a refund or credit to my account for the portion of over billed and unfair ammounts.

Please treat this matter as urgent and respond.

Faadil Deedat ***