1 reviews | Active since Feb 2018
Unfair line suspension
Mtn is now busy sending me texts to say they will suspend my phone line due to the R2600 that was *****ed on my account. They closed my line Monday afternoon, i have paid the R640 amount i use to pay as my monthly premium with them since yesterday (15 Feb) and went to the branch to activate my account. It was activated but now again MTN this very morning now they Are sending me texts to close my line again.
Why am i being charged and punished for the ***** on my account that was not committed by me. ?? Why do they need to close my line? This is absurd!!!! This matter needs lawyers now
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the request was sent to the ***** department to investigate on the 2-2-2018 as reference ***, ***** can take up to 15 working days to resolve the request.
If you receive a call regarding the balance please notify them of the investigation taken place with MTN.
The complaint has been sent to the ***** department to speed this us for you. The payment reflect and the line opened.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the request was sent to the ***** department to investigate on the 2-2-2018 as reference ***, ***** can take up to 15 working days to resolve the request.
If you receive a call regarding the balance please notify them of the investigation taken place with MTN.
The complaint has been sent to the ***** department to speed this us for you. The payment reflect and the line opened.
Kind Regards,
Alice van der Merwe
Complaints Analyst