UNFAIR LEGAL STATUS ON ACCOUNT

I have an account that was handed over for collection. the account was paid up in full on 2025-03-21. From the time, I requested MTN legal dept. through their store in Menlyn Mall to remove the legal status on my account without success. Emails have been logged from the store and I have engaged the legal department on the matter over the phone. Each time I am promised the status will be removed in 4 working days. from March 2025 to date, I have visited the MTN store in Menlyn up to 6 times. Each time I call the legal department, I have to wait on the phone queue for 1-2 hours before someone answers and I am always told that a query has been logged and it should take 4 working days to resolve. Today 2025-04-15 I went to the Menlyn store and the legal status persist.