NR
Nicolaas R
1 reviews | Active since Feb 2015
17 Feb 2015, 16:40
Unfair, I smell a rat!
Iphone 5s 64g does not want to CHARGE anymore problem<br> <br> Step 1: Wait after December Holidays to hand in phone on 5 Jan 2015 to analyse the reason & cause for phone not to recognize any charger (phone can't charge). - Result still phoneless for a big business man.<br> <br> Step 2: Wait until 16 Feb 2015 for first answer regarding problem over a MTN automated sms.<br> <br> Step 3: Realize that the sms states: Beyond repair / warranty voided device return pending payment, R330 service charge for absolute nothing. No explanation or do I know what is the nature of the problem.<br> <br> Step 4: FLIP MY MIND! What are you thinking
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MTN South Africa's replyOfficial
26 Feb 2015, 11:16Hello Zam-Buk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the R330 is charged for admin fees at our repair centre, all the handsets booked in for repairs are charged that amount.
Would you kindly pay the R330 to release your handset and email me(***) the proof of payment and i will credit your MTN account with the amount paid.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the R330 is charged for admin fees at our repair centre, all the handsets booked in for repairs are charged that amount.
Would you kindly pay the R330 to release your handset and email me(***) the proof of payment and i will credit your MTN account with the amount paid.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply26 Feb 2015, 11:16
Official
Hello Zam-Buk,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the R330 is charged for admin fees at our repair centre, all the handsets booked in for repairs are charged that amount.
Would you kindly pay the R330 to release your handset and email me(***) the proof of payment and i will credit your MTN account with the amount paid.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the R330 is charged for admin fees at our repair centre, all the handsets booked in for repairs are charged that amount.
Would you kindly pay the R330 to release your handset and email me(***) the proof of payment and i will credit your MTN account with the amount paid.
Thank you.
Kagiso
REQ:***