1 reviews | Active since Nov 2014
UNFAIR HAND OVER
Hi Tim<br> <br> MTN Complaints Management Team: REQ:*** <br> <br> Thank you for the reply , i really appreciate your assistance, however MTN has handed my account over to MBD-attorney with whom I have no pleasure dealing with , as they don't give me a fear chance to give my side of the story !! And i now have a DEFAULT !!!!! listing because of this on my credit profile !!!<br> <br> Tim i need this removed as it has a negative impact on my credit profile . Tim i need for MTN to rectify this immediately as well as to give me written confirmation that it is being done. <br> <br> Tim , please feel free to contact me on *** / *** <br> <br> Looking forward to a speedy responds<br> Kind regards<br> Mrs CT Jacobus
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***