UNFAIR DEDUCTIONS ON CONTRACT LINE

I am very dissappointed in MTN, disappointment does not even begin to describe the feeling.<br> I called MTN today to query my invoice again for this month and as i was speaking to the consultant by the name of Pauline, she told me that i am not the only one who has queried invoices of the Contract Lines, they are dealing with lots of queries she said in her own words, which really makes me what kind of a circus MTN is running.<br> <br> My query still remains unresolved a month later, after querying ridiculous charges on my MTN contract in excess of R5000 in two months after i set my contract limit to 0, I was told by Dimakatso that they will only refund me R1800 as a goodwill, because i cannot prove that the limit was set?<br> <br> I cannot understand why i am being treated this way, its unfair and it is DAY LIGHT *******.<br> I need someone to look into my query again as Dimkatso Tshabalala of MTN has failed to resolve my query.<br> Reference number ***.<br> <br> I will also be referring the matter to the Ombudsman. This is unacceptable.