Unfair debit order

I was debited an amount of R254 on the 1st of July and R262 on the 1st of August and this is after I was told by a consultant at the Westgate branch to call 1808 on the 25th June to cancel and migrate my laptop contract as it expired on the 25th of June , I called on the 25th June and spoke to Gladys, *** and again on the 11th July and spoke to Liam, ***. Please assist as I keep trying to call them however the line keeps getting dropped each time.<br> <br> The contract number that needs to be cancelled and migrated to prepaid is ***.<br> <br> <br> Please advise if you need further information.<br> <br> Thanks in advance.