bM
bateng M
1 reviews | Active since May 2013
01 Feb 2019, 11:07
Unfair Debit
I went to Lesotho in November. Asked to have the roaming service activated and for 5 days I did not have mobile coverage. Now in February, they are double charging my account for the roaming service that I did use. What is really going on here. This is money we work for. I am really considering to cancel.
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MTN South Africa's replyOfficial
04 Feb 2019, 07:12Good day Bateng
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that roaming charges are applicable to outgoing and incoming calls. Any calls that were diverted to your voicemail whilst roaming will be charged.
Please view international roaming rates and terms and conditions.
https://www.mtn.co.za/Pages/InternationalRoaming.aspx
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that roaming charges are applicable to outgoing and incoming calls. Any calls that were diverted to your voicemail whilst roaming will be charged.
Please view international roaming rates and terms and conditions.
https://www.mtn.co.za/Pages/InternationalRoaming.aspx
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Feb 2019, 07:12
Official
Good day Bateng
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that roaming charges are applicable to outgoing and incoming calls. Any calls that were diverted to your voicemail whilst roaming will be charged.
Please view international roaming rates and terms and conditions.
https://www.mtn.co.za/Pages/InternationalRoaming.aspx
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that roaming charges are applicable to outgoing and incoming calls. Any calls that were diverted to your voicemail whilst roaming will be charged.
Please view international roaming rates and terms and conditions.
https://www.mtn.co.za/Pages/InternationalRoaming.aspx
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,