UNFAIR CUSTOMER TREATMENT BY MTN MALL OF THE SOUTH AND CONSUMER GOODS & SERVICES OMBUD

I have experienced the worst service at MTN Mall of the South when I attempted to do contract upgrade last year October 2023, until to date I have not been assisted. MTN Mall of the South has the most *********** staff whom never provide feedback to client or resolve clients issues.

Instead of them assisting in particular their manager Connie Mayiyani on the 08 March 2024 insulted myself in the store and disregarded me as client.

I have escalated the matter to both MTN: Thato Seboka and consumer goods & services ombud: Obakeng Rammila both have not been helpful. You need 7 months (October 2023 to date) to conclude a matter with MTN. I am even considering moving my number to Vodacom. Please use MTN at your on risk since the incompetency is a lot there.

The standard of service in South Africa is so poor to an extend that one cannot even rely on the consumer goods & services Ombud because employees there only sent emails to service providers. They don't apply any professional judgement to resolve customer complaints.