1 reviews | Active since Mar 2015
Unfair customer service
I took a cellphone contract with mtn, so it had technical problems I took it back to mtn campus square, so they took<br> it in for repairs, I only got my phone back after a full month of which Im still maintaining my monthly premiums. I got my phone back I was told they couldnt fix my fone so they gave me a new phone, to my surprise when I got the phone back it had all my contacts that I had on the phone they claim they couldn't fix. So I used my phone for a week it still had the same problem so I took it back again on the 09.02.2015 and today its the 25.03.2015 going to two months I still dont have a phone and I'm paying my contract for free. I lodged a complain with mtn on the 13.03.2015 they said they will get back to me in 5 working days of which the 5 days has elapsed and I heard nothing from them. The reference number for the complain (MTN REQ:***). I really feel that their service is not fair and they dont care at all for their customers as long as they taking my money its fine with them. I cant keep paying for a phone that I dont have its really not fair.<br>
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***