UNFAIR CONSUMER PRACTICE BY MTN SOUTH AFRICA

I am very disappointed by the action of MTN South Africa, I cancelled a contract for a Home router wifi, because they router did not connect to internet from 19 -16 Sepetember 2025, asa result of breach of contract on their part, I cancelled the contract on 16 September 2025, returned the router to Northgate mall branch, as per their advice. Despite the cancellation of the contract with the 10 days of cooling off period, they proceeded to debit my account with R590.00. for the services not provided. I tried in numerous times to resolve this matter internally with MTN but respondednt to me by saying t I am liable for cancellation fee of R12 500 as the contract was cancelled after 10 days of cooling period, which is not correct. This is the disappointing part, as the contract was activated on 18 September 2025 and was cancelled on 26 September 2025 (being 8 days within the cooling off period). I am going to refer this matter to Consumer Protection Commission and approach magistrates court in Roodepoort for interdict to stop them from debiting my account and blacklisting me.