HH
Hilton H
1 reviews | Active since Jun 2015
25 Jun 2015, 11:08
Unfair business practices
I received an account last month whereby insurance was added which was not app**** for or approved in any manner. I advised the accounts via email. No action was taken and again this statement insurance was added which I do not want or need
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 10:37Hello Hilleus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been transferred to our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward. Your reference number is ***8.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been transferred to our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward. Your reference number is ***8.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 10:37
Official
Hello Hilleus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been transferred to our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward. Your reference number is ***8.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been transferred to our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward. Your reference number is ***8.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,