Unfair Business Practice

<p>Hi, this contract was reported to the CGSO(Consumer Goods and Services Ombudsman); the decision that was reached is that I have to take the phone back to the store(which I did); MTN will refund me an amount of R900 if the phone is returned and i was asked if i need the number to be migrated to prepaid which i agreed on; the refund was never done; the contract was never migrated to prepaid; my line was suspended today(03/05/2017), I got a sms that I owe R91,</p> <p>Can you please reactivate my line because I'm not sure what is going on, you(MTN) agree to the above with the CSGO but you don't abide to it,</p> <p>Please escalate this matter to the managing director or C.E.O of MTN?</p>