AB
Alvin B
1 reviews | Active since Aug 2011
18 Jul 2016, 08:52
Unfair bundle usage rate
<p>Hello. I am shocked at the rate at which MTN is charging me for data. Every month I buy a gig which lasts me a month but this month alone, I am on my second gig which stands at 450mb already. In less than 15 days, I have bought a gig twice. I do not use my data for downloading any updates or uploading videos. </p> <p> </p> <p>My data usage as not changed from the previous months ever since I started buying MTN data. It has become bery expensive.</p>
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MTN South Africa's replyOfficial
19 Jul 2016, 09:23Good day Alvin,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using and also clear the Browser Cache on your phone by following the below steps.
From the Home screen, tap Settings.
Scroll down to and tap Safari.
Tap Clear Cookies and Data
Tap Clear Cookies and Data to confirm.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply19 Jul 2016, 09:23
Official
Good day Alvin,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using and also clear the Browser Cache on your phone by following the below steps.
From the Home screen, tap Settings.
Scroll down to and tap Safari.
Tap Clear Cookies and Data
Tap Clear Cookies and Data to confirm.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,