NS
Nontombi S

1 reviews | Active since Oct 2016

31 Oct 2016, 13:28

Unfair blacklisting by mtn

<p>I had a contract with mnt, and I payed for 2 years. After 2 year they still deducted my money. I visited the store about the issue, they told me that I have to cancell the contract, if I don't want to upgrade. I told them to cancell it, BT they gave me a number to call and cancell. I called the no and cancelled, to my surprise they still deducted. I called again to inquire. They said if I cancell I have to pay them for extra 2 months which I did. BT after those extra 2 months they still deducted. I got tired and reversed those deductions. I then received a letter that I owe mntn. I did not respond to that letter, and recently their lawyers called to say I will be blacklisted.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Oct 2016, 21:58
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the legal department for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
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