1 reviews | Active since Oct 2015
Unfair Blacklisting
MTN, Please Please Please Please - CLEAR MY NAME FROM ITC AND UPDATE ME ASAP THAT'S ALL I NEED !!! <br> <br> I have complained about my name being blacklisted thou I am not owing and my account was closed to my knowledge, Now the massage below request me to rate/ complete the survey for my interactions with (Thabelo from MTN)for them to improve their service to which I have never spoke to him, i have never been updated if my ITC is cleared or will never be cleared by its look. I am not happy with MTN service and their legal dept that never answer a simple Call. MTN management must appoint qualified candidates if they are qualified as well. I WILL PHYSICALLY GO TO THEIR LEGAL DEPT 2MRW.<br> <br> Dear Khongotelanirector<br> <br> Thank you for contacting the MTN Complaints Management Team.<br> In an effort to improve your experience, we welcome your thoughts and opinions on the performance of the Complaints Management consultant during the course of your interaction.<br> Please click here to complete a 6 question survey regarding your recent interaction with Thabelo, for ticket reference number: -reference_number-.<br> Thank you in advance for your time and feedback.<br> <br> Kind Regards,<br> The Complaints Manag
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The account status was modified as per Ref#:***, moving it out from legal. We will engage with the legal department to resolve your problem accordingly and we will revert with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The account status was modified as per Ref#:***, moving it out from legal. We will engage with the legal department to resolve your problem accordingly and we will revert with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
REQ:***
