Unfair Billing practices / *****

Hi,

My name is Zukhisani Mangena and I would like to complain about my itemized billing for my prepaid MTN number. MTN has been billing my airtime after my data is depleted. According to the law this practice is not allowed and this has happened on a number of occasions.

I have been unable to speak to a consultant when I call customer care regarding as there is no option to do so in the self service menu.