TL
Tabile L

1 reviews | Active since Jun 2012

27 Aug 2015, 14:18

Unfair billing from MTN and Nashua Mobile

When Nashua mobile ceased to exist the outstanding amount on my account was handed over to a collections company and I made arrangements for payment. Next thing I know MTN started sending me statements for monthly data that I was not receiving. When I called MTN to alert them that I am already paying for the account with another firm they informed me that the account was handed over to them by Nashua and it reflected that I was receiving data monthly which I have never received. I have tried to contact Nashua mobile numerous times and it seems as though their lines are no longer working. Now I am getting threatening smses about further action on my account if I do not pay R3 300 immediately. Who is responsible for the incompetence in this scenario? Why should I be paying two companies for one account? I deserve answers and the least MTN could have done is to investigate the matter once I had alerted them instead of just continuing to bill monthly. I am infuriated that two prestigious companies such as MTN and Nashua can victimize a small Joe such as myself and then I have to incur costs for something I have never received!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Aug 2015, 06:47
Official
Hello Tabileloqo,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***