JG
Jana G
1 reviews | Active since Mar 2012
28 Aug 2015, 15:21
UNFAIR BILLING - CONSUMER OMBUDSMAN
Due to extreme slow/unprofessional help/service at store, no response on e-mail complaint and no response on Hello Peter complaint lodge on Monday, 17 Aug 08:49 I feel pushed to contact the consumer ombudsman to see if they can help me. Since your strike we have only got problems on our accounts and never before. I truly hope somebody would contact me next week so we could move forward from this. Can't believe I have to fight for client service at MTN.
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 10:44Hello JWG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation I am officially closing this complain as you told me something has already took over the query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation I am officially closing this complain as you told me something has already took over the query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
MTN South Africa's reply15 Sept 2015, 10:44
Official
Hello JWG,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation I am officially closing this complain as you told me something has already took over the query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation I am officially closing this complain as you told me something has already took over the query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***