1 reviews | Active since Sept 2015
Unfair Billing
<p>I've got a contract with you for a few months, actually I renewed my contract and I specifically said that my spending limit should stay zero, I don't know if someone increased my spending limit or if I'm being over charged, I'm paying R259 every month but I see my account has increased, I emailed your customer care and also your retention department but no one is attending to my concern/request, also I have request that the day I pay my account should be the 07th of each month but no one is attending to that as well, please attend to my queries, I don't want to report this matter to the NCC and correct my account</p>
Good Day Rosemary
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that as per our record your invoices are billed at R259.00 as per your contract. Please note however, that the credit for two months subscription was not allocated and we have sent a request for the credit to be re processed.
Please note that your account is on cash payment, to change your payment method please contact our customer care line on 808 and select option 0 to be transferred to a consultant
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Rosemary
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that as per our record your invoices are billed at R259.00 as per your contract. Please note however, that the credit for two months subscription was not allocated and we have sent a request for the credit to be re processed.
Please note that your account is on cash payment, to change your payment method please contact our customer care line on 808 and select option 0 to be transferred to a consultant
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,