NS
Neo S
1 reviews | Active since Mar 2015
02 Mar 2015, 09:46
UNFAIR BILLING
I am being unfairly billed for my top-up contract. When i buy data bundles they do not last for more then 2 days. I can not be buying airtime only for my bundles to expire 1day after date of purchase. Please review this matter as it unfair on your clients.
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 13:49Hello Neo1991,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 13:49
Official
Hello Neo1991,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,