Unfair Billing

Good day, In November I requested itemized billing for my 2 cellphone numbers this was around the 15th it was escalated twice because I never received it. I then accepted that I wont get it so i left it then. In December my statement then reflected that I was charged the itemized billing (something i never received). I called and was told it will be resolved and to date nothing. I send numerous mails to customercare they ignore me, Everyday I call and this is escalated. Now my account is suspended again for a billing on something I did not receive and Mrn is not investigating or sorting out my query. I am given incorrect details for the ombudsman from the consultants and everyday the query is escalated. Both my numbers are suspended and was lifted last week this week the consultant tells me they cannot do it. I am really loosing my patience with Mtn. I am being charged for something I never received and they refuse to take accountability and remove their error. I have a baby in creche and I need my numbers activated IMMEDIATELY.