ML
Marlize L
1 reviews | Active since Oct 2018
29 Dec 2018, 14:44
Unfair Billing
I received a bill of R20 000 on my top up account. I was overseas and they charge me R20 000 although my limit is set to R0 on my top up account as they say I went over my limit because it was not set to R1. Now they expect me to pay the bill!
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Replies (2)
MTN South Africa's replyOfficial
04 Jan 2019, 10:16Good Day Marlize L,
Thank you for your post.
Kindly note that Limits do not apply when are roaming, this is because at that period you are using a foreign Network and the billing is done by the foreign Network which does not update MTN immediately on your usage.
We trust that you will find the above in order.
Kind Regards
Itumeleng
MTN Complaints Management Team
Thank you for your post.
Kindly note that Limits do not apply when are roaming, this is because at that period you are using a foreign Network and the billing is done by the foreign Network which does not update MTN immediately on your usage.
We trust that you will find the above in order.
Kind Regards
Itumeleng
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Jan 2019, 10:16
Official
Good Day Marlize L,
Thank you for your post.
Kindly note that Limits do not apply when are roaming, this is because at that period you are using a foreign Network and the billing is done by the foreign Network which does not update MTN immediately on your usage.
We trust that you will find the above in order.
Kind Regards
Itumeleng
MTN Complaints Management Team
Thank you for your post.
Kindly note that Limits do not apply when are roaming, this is because at that period you are using a foreign Network and the billing is done by the foreign Network which does not update MTN immediately on your usage.
We trust that you will find the above in order.
Kind Regards
Itumeleng
MTN Complaints Management Team
Best regards,
ML
Marlize L's updateReviewer Update
04 Jan 2019, 14:08When I phoned to activate my roaming I was told my mtn contract minutes and data will be used. I had 69GB data and 10000 minutes on my contract which was not used. I can also understand about the delay in update, but R20 000 over and none of my contract data or minutes used?
ML
Marlize L's update04 Jan 2019, 14:08
Reviewer Update
When I phoned to activate my roaming I was told my mtn contract minutes and data will be used. I had 69GB data and 10000 minutes on my contract which was not used. I can also understand about the delay in update, but R20 000 over and none of my contract data or minutes used?