Unfair Billing

Thank you for your post.<br> <br> We sincerely apologize for any inconvenience you may have experienced with our service.<br> <br> We do pick up that the ***** department has cancelled the upgrade and convert the number back to the previous cancellation date 2015-07-27. The amount debited was for R616.39 and the ***** department has refunded the account . The account has a credit of R506.39. We do not pick up any debit orders for R1100- R1200.00.<br> <br> The request for point 1 is not as yet finalized, SMC/***. This has been logged on the 14-10-2015. Please allow +-10-15 working days to be resolved.<br> <br> Kind Regards,<br> <br> Alice van der Merwe<br> <br> *** <br> Above was the reply from MTN with regards to a data & contract grievance I posted last week. I am disputing the information supp**** by Alice with regards to the contract because R774.04 was deducted 31st August and R510.41 30th September (totaling to R1284.45) and I can email my bank statement to anyone who needs proof. No monies have been transfered back to my account to date. I`ll simply go to my bank & reverse the debit orders if it comes down to it since the monies are not acknowledged. Please check your records again!