1 reviews | Active since Jul 2015
Unfair Billing
1.On the 12th of October I bought R165.00 airtime of which R160.00 I converted to monthly 1GIG data & received the extra 1GIG free on promotion. Yesterday the 14th of October I noticed my data was displayed as 0MB while my phone displays a data usage of about 400MB for that period. An MTN consultant gave me this reference No: ***,so please help.<br> <br> 2. I had frodulent upgrade done on my contract account but Timothy Clouts helped me with that so it ws sorted but what hasnt been sorted is the amout of about R1*** that was debited from my acount during that time that hasnt been returned to me. He (Timothy) promised to contact your accounts department on my behalf about 2weeks ago but my email to him hasnt been answered to date. I'd like that sorted out please before I can even think about going for my legitimate upgrade.<br> <br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the ***** department has cancelled the upgrade and convert the number back to the previous cancellation date 2015-07-27. The amount debited was for R616.39 and the ***** department has refunded the account . The account has a credit of R506.39. We do not pick up any debit orders for R1100- R1200.00.
The request for point 1 is not as yet finalized, SMC/***. This has been logged on the 14-10-2015. Please allow +-10-15 working days to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the ***** department has cancelled the upgrade and convert the number back to the previous cancellation date 2015-07-27. The amount debited was for R616.39 and the ***** department has refunded the account . The account has a credit of R506.39. We do not pick up any debit orders for R1100- R1200.00.
The request for point 1 is not as yet finalized, SMC/***. This has been logged on the 14-10-2015. Please allow +-10-15 working days to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,