LS
Lebohang S
1 reviews | Active since May 2013
07 Jun 2015, 07:43
Unexplained over billing
I have had a 2gig data contract for the fourth year now with a laptop at R449 per month. I check my usage status when always logged on but for some odd reason this months bill debit came to R1719??? needless to say call center on strike cannot even shed light on transaction. I am furious and disappointed with MTN as whole for how they deal with what the call 'customer service' I surely am discouraged to upgrade this contract upon its expiry in August this year. I can't deal with such anymore. I can bet an explanation or response will not come anytime soon since you'll have a huge backlog to deal with. Is this how you are trying to raise money for your striking employees, by incorrectly billing us??
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MTN South Africa's replyOfficial
12 Jun 2015, 09:44Hello Lebs29,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show R1158.74 which consisted of Upgrade fee R92.10; Insurance was debited pro-rata R70.18; 122.81 a month in advance; call charges R203.93, Packet switch data calls R57.55 these are data usage after exceeding your 300mb, this was for March payable in April.
Your invoice for May was R715.61, May R680.00.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show R1158.74 which consisted of Upgrade fee R92.10; Insurance was debited pro-rata R70.18; 122.81 a month in advance; call charges R203.93, Packet switch data calls R57.55 these are data usage after exceeding your 300mb, this was for March payable in April.
Your invoice for May was R715.61, May R680.00.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 09:44
Official
Hello Lebs29,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show R1158.74 which consisted of Upgrade fee R92.10; Insurance was debited pro-rata R70.18; 122.81 a month in advance; call charges R203.93, Packet switch data calls R57.55 these are data usage after exceeding your 300mb, this was for March payable in April.
Your invoice for May was R715.61, May R680.00.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show R1158.74 which consisted of Upgrade fee R92.10; Insurance was debited pro-rata R70.18; 122.81 a month in advance; call charges R203.93, Packet switch data calls R57.55 these are data usage after exceeding your 300mb, this was for March payable in April.
Your invoice for May was R715.61, May R680.00.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,