SM
Sandi M
1 reviews | Active since Oct 2015
05 Oct 2015, 12:08
Unexplained mischarging
I am a former Nashua Mobile client, and was moved to MTN as a result of the dissolving of the former. I have never experienced such abuse from a supplier. I have been misbilled every single month since the move, with excuses ranging from \we do not have a call limit function"- despite the initial assurance provided by both parties that the original contracts signed with Nashua"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Oct 2015, 07:05Hello Mac1989,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Oct 2015, 07:05
Official
Hello Mac1989,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,