tA
thandiwe A
1 reviews | Active since Apr 2014
29 Dec 2017, 08:43
Unexplained data loss
I have a contract with Mtn of which i pay R342.00 monthly. They top me up 100 free minutes, 200 sms, 200MB of data monthly. However,within a week all my data is gone maximum of two weeks 100 free minutes gone. I only get left with free smses. I buy Airtime daily but within 24hours its gone. I have contacted Mtn to enquire about their data rates but got no assistance. Mtn is really ripping us off of Data and airtime. I have unsubscribed on all content which i was subscribed to without my knowledge but this has made no difference. I would like to know what is happening with Mtn and eating our data like this.
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MTN South Africa's replyOfficial
04 Jan 2018, 09:23Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation we have evaluated your account and picked up its internet connection that consumes more of your data,kindly contact our Technical division (1555) to assist on how you go about restricting data on your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
MTN South Africa's reply04 Jan 2018, 09:23
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation we have evaluated your account and picked up its internet connection that consumes more of your data,kindly contact our Technical division (1555) to assist on how you go about restricting data on your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,