aS
andre S
1 reviews | Active since Sept 2011
25 Jul 2016, 09:14
Unexplained charges
<p>I'm being billed for out of bundle data usage on my contract from time to time. However, when I request it to be quantified nothing is forthcoming. Please note, all my communications with MTN are by email, and as a result, the full extend of it is available.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Jul 2016, 11:23Good day Andre,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the billing department to investigate the data charges for the invoice dated 2016-06-13 and for the URL report to be emailed, REQ: ********** . Please note that the Subscriber Usage Limit (SUL) was loaded on 2016-07-02, the cap has been set at R0.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply25 Jul 2016, 11:23
Official
Good day Andre,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the billing department to investigate the data charges for the invoice dated 2016-06-13 and for the URL report to be emailed, REQ: ********** . Please note that the Subscriber Usage Limit (SUL) was loaded on 2016-07-02, the cap has been set at R0.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,