1 reviews | Active since Jul 2015
Unexplained Appropriation of Funds BY MTN
<p>On April 22nd,2017 I visited an MTN store to give a month's cancellation notice as my contracts had ended.I than went over to prepaid.I was given the following reference numbers whereby I was told my last debit order would be end of May:</p> <p>Request REQ: ********** </p> <p>Request REQ: ********** </p> <p>Imagine my suprise when MTN debited my bank account on June 28th for R20.90 than on 25th July for a further R32.30.I returned to the MTN store where I did the initial cancellation and they were as confused as I were.</p> <p>Further attempts to contact them via their call center is fruitless as their operators are permanently on strike.MTN PLEASE STOP TAKING MY MONEY FROM MY BANK ACCOUNT WITHOUT MY CONSENT.PLEASE GIVE ME A VALID EXPLANATION AS TO THIS MISAPPROPRIATION OF MY MONEY OR RETURN MY MONEY PRONTO!!!!!!!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly be advised that we have evaluated your account and picked up the R32.30 that went off from your account,kindly reverse it back will the adjust a credit into your contract account.
regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly be advised that we have evaluated your account and picked up the R32.30 that went off from your account,kindly reverse it back will the adjust a credit into your contract account.
regards
mike
Complaints Management Team
Reference Number: ***8
Thank you.I will do so.
Thank you.I will do so.
