JA
Johan A
1 reviews | Active since Jul 2012
30 Jan 2015, 13:53
Unexplainde Billing
I have been an MTN client via Nashua mobile for almost 18 years until Nashua closed down and transferred my account to MTN. <br> <br> My first encounter with MTN has been **********. They billed R57.99 and for the last 2 weeks MTN failed to supply me with an proper explanation they even cant supply me with a proper statement/invoice for January 2015. I don't have the time to spend everyday on the phone for more than 57 min at a time. Their customer care e-mail service is not better at all. I am e-mailing them requested invoice/ statement for the last 2 weeks, with no joy. Please help with 12800 complains something needs to be done? It is very frustrating to try and resolve this use with MTN custumercare!!!<br> <br>
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MTN South Africa's replyOfficial
13 Feb 2015, 10:55Hello aucampj,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our billing records the invoice for January was R889.17, however you paid R831.17 which means the was R58.00 that was carried over to your next invoice.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our billing records the invoice for January was R889.17, however you paid R831.17 which means the was R58.00 that was carried over to your next invoice.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply13 Feb 2015, 10:55
Official
Hello aucampj,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our billing records the invoice for January was R889.17, however you paid R831.17 which means the was R58.00 that was carried over to your next invoice.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our billing records the invoice for January was R889.17, however you paid R831.17 which means the was R58.00 that was carried over to your next invoice.
Thank you
Wenzile Masina
REQ:***
Best regards,