JA
Johan A
1 reviews | Active since Jul 2012
13 Feb 2015, 15:02
Unexplainde Billing
Thank you Ms Wenzile Masina<br> <br> But it still does not explain the reason why I was billed the extra R57.99 in the thirst place. It is now 4 weeks and all I could established is what it was for 2 x 100MB data bundles, what I did not ask for. I also did not yet received my Jan 2015 Invoice/statement ? It is almost time to pay the Feb 2015 account and I am again waiting for the invoice/ statement ?
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MTN South Africa's replyOfficial
24 Feb 2015, 14:07Hello aucampj,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and advised that the query has been escalated to the our billing department to resolve
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso.
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and advised that the query has been escalated to the our billing department to resolve
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso.
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 14:07
Official
Hello aucampj,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and advised that the query has been escalated to the our billing department to resolve
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso.
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and advised that the query has been escalated to the our billing department to resolve
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso.
REQ:***
Best regards,